Return & Refund Policy
Last Updated: June 2026
At Microxtra, customer satisfaction is important to us. We want every purchase to meet your expectations, and we understand that there may be occasions when you need to return an item. This Return & Refund Policy explains the conditions, timelines, and procedures for requesting a return, receiving a refund, and resolving order-related concerns.
This policy applies to products purchased directly through our store, including skirts, dresses, jackets, and other apparel offered through Microxtra. By placing an order with us, you acknowledge and agree to the terms outlined below.
30-Day Return Policy
Customers may request a return within 30 calendar days from the date their order is delivered. Requests submitted after the 30-day return window may not be eligible for return approval.
To qualify for a return, items should be returned in their original condition, unworn, unused, unwashed, and free from damage caused after delivery. Products should include any original packaging, tags, accessories, and materials received with the order whenever possible.
Returns are reviewed individually to ensure compliance with this policy. Approval of a return request does not automatically guarantee eligibility if the returned item does not meet the stated conditions upon inspection.
Eligible Return Reasons
We strive to ensure every order arrives accurately and in excellent condition. Customers may request a return for reasons including, but not limited to:
- Item arrived damaged during transit.
- Item received is defective.
- Incorrect item was shipped.
- Wrong size, color, or variant received.
- Product does not meet expectations.
- Customer changed their mind within the eligible return period.
Our team may request photographs or additional information to help evaluate certain return requests, particularly for damaged, defective, or incorrect items.
Items Not Eligible for Return
For hygiene, safety, operational, or product integrity reasons, certain returns may not be accepted. Return requests may be declined if:
- The return request is submitted after the 30-day return period.
- The item shows signs of wear, use, alteration, or damage after delivery.
- The product is returned without significant components originally included.
- The returned item differs from the product originally shipped.
- The item has been intentionally damaged or misused.
If a return is deemed ineligible after inspection, the item may be returned to the customer when applicable.
How to Request a Return
To initiate a return, customers should contact our support team before sending any item back. This helps ensure the return is properly documented and processed efficiently.
When submitting a return request, please provide:
- Order number.
- Customer name.
- Email address used for purchase.
- Description of the issue or return reason.
- Supporting photographs if applicable.
Once the request has been reviewed, our team will provide instructions regarding the next steps. Customers should wait for confirmation before returning merchandise.
Return Shipping
Approved returns should be packaged securely to prevent damage during transit. We recommend using appropriate packaging materials and obtaining shipment tracking whenever available.
Depending on the nature of the return, customers may be provided with additional instructions regarding return shipment procedures. Return shipments that arrive damaged due to inadequate packaging may affect return eligibility.
Customers are encouraged to retain shipping documentation until the return process has been completed.
Inspection Process
Once a returned item is received, it will undergo an inspection process. During this review, our team verifies that the returned product matches the approved return request and satisfies the requirements outlined in this policy.
Inspection may include verification of:
- Product condition.
- Order information.
- Product authenticity.
- Presence of original accessories and packaging.
- Reported defects or damages.
Most inspections are completed promptly after the returned package arrives at our facility.
Refund Policy
When a return is approved and successfully passes inspection, a refund will be issued to the original payment method used during checkout.
Refunds are processed within 10 business days after approval of the return. Financial institutions and payment providers may require additional time to post the funds to your account after the refund has been issued.
Refund Timeline
| Stage | Timeframe |
|---|---|
| Return Request Submission | Within 30 Days of Delivery |
| Return Inspection | Upon Receipt of Returned Item |
| Refund Processing | Up To 10 Business Days |
No Restocking Fees
Microxtra does not charge any restocking fees for approved returns. Customers will not be subject to administrative deductions, processing charges, or restocking penalties when an eligible return is approved under this policy.
Any approved refund will be calculated based on the eligible amount associated with the returned item and processed according to the original payment method whenever possible.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or differs from what was ordered, please contact us as soon as possible after delivery.
Providing photographs of the issue may help expedite review and resolution. Our team will investigate the matter and work toward an appropriate solution based on the circumstances of the order.
Customers should retain all original packaging and contents until the issue has been reviewed.
Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible after purchase.
Cancellation requests may be accommodated if the order has not yet entered processing, packaging, or shipment preparation stages. Once an order has been processed or shipped, cancellation may no longer be available and standard return procedures may apply instead.