Privacy Policy

Last Updated: June 2026

At Microxtra, protecting your privacy is one of our priorities. This Privacy Policy explains how we collect, use, store, process, and protect information when you visit our website, browse our products, create an account, communicate with us, or place an order. We are committed to handling personal information responsibly and maintaining transparency regarding our data practices.

This Privacy Policy applies to all visitors, customers, and users of the Microxtra website and related services. By accessing our website or using our services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Information We Collect

To provide our services effectively, we may collect information directly from customers, automatically through website interactions, and from authorized service providers involved in order processing and business operations.

Information You Provide Directly

When interacting with our website, you may voluntarily provide information including:

  • Full name.
  • Email address.
  • Shipping address.
  • Billing address.
  • Telephone number.
  • Order details.
  • Account information.
  • Customer service communications.
  • Information submitted through forms or inquiries.

This information is generally collected when you place an order, create an account, subscribe to communications, request support, or otherwise interact with our services.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically to help improve website performance, functionality, and security.

Examples may include:

  • IP address.
  • Browser type and version.
  • Device information.
  • Operating system.
  • Date and time of access.
  • Pages viewed.
  • Website navigation activity.
  • Referral sources.
  • General geographic location.

This information is generally collected through cookies, server logs, analytics technologies, and similar tools used to operate and improve the website.

How We Use Your Information

The information we collect helps us provide products, maintain website functionality, process transactions, and improve customer experiences.

We may use collected information for purposes including:

  • Processing and fulfilling orders.
  • Managing payments and transactions.
  • Providing customer support.
  • Communicating order updates and shipping information.
  • Responding to inquiries and requests.
  • Improving website performance and functionality.
  • Monitoring website security.
  • Preventing fraudulent or unauthorized activity.
  • Maintaining internal business records.
  • Complying with legal obligations.

We only use personal information for legitimate business purposes consistent with the operation of our store and services.

Order Processing and Transaction Information

When you place an order, certain information is necessary to complete the transaction and deliver purchased products. This may include customer identification details, shipping information, payment-related details, and communication records associated with the transaction.

Transaction information may be retained for operational, accounting, fraud prevention, customer service, and legal compliance purposes.

Payment information is handled through authorized payment processing providers. We do not store complete payment card details on our systems unless required for specific operational purposes supported by our payment providers.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, maintain security, and support website functionality.

Cookies are small data files stored on a user's device that help websites recognize returning visitors and improve browsing experiences.

Cookies may be used for:

  • Website functionality.
  • User preferences.
  • Security monitoring.
  • Performance measurement.
  • Analytics and reporting.
  • Shopping cart functionality.

Most browsers allow users to control cookie settings. Disabling certain cookies may affect website functionality and user experience.

How We Share Information

Microxtra does not sell customer personal information. However, information may be shared when necessary to operate our business, fulfill orders, provide services, or comply with legal requirements.

Information may be shared with:

  • Payment processing providers.
  • Shipping and logistics providers.
  • Website hosting providers.
  • Technology and security service providers.
  • Customer support platforms.
  • Professional advisors and consultants.
  • Government agencies or authorities when legally required.

These parties receive only the information reasonably necessary to perform their respective functions.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill business purposes, provide services, resolve disputes, maintain records, enforce agreements, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information involved, operational requirements, legal responsibilities, and security considerations.

When information is no longer required, reasonable measures may be taken to delete, anonymize, or securely dispose of the information.

Data Security

Protecting customer information is important to us. We maintain reasonable administrative, technical, and organizational safeguards designed to help protect information against unauthorized access, disclosure, misuse, alteration, or destruction.

While we strive to use commercially reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers are encouraged to take appropriate precautions when using online services and protecting account credentials.

Your Privacy Choices

Depending on applicable laws and circumstances, customers may have rights regarding their personal information.

These rights may include:

  • Requesting access to personal information.
  • Requesting correction of inaccurate information.
  • Requesting deletion of eligible information.
  • Requesting limitation of certain processing activities.
  • Managing communication preferences.
  • Requesting information regarding data handling practices.

Requests may be submitted through the contact information provided at the end of this Privacy Policy. We may need to verify identity before processing certain requests.

Children's Privacy

Our website and services are intended for a general audience and are not directed toward children. We do not knowingly collect personal information directly from individuals who are not legally permitted to provide such information under applicable laws.

If we become aware that information has been collected inappropriately, reasonable steps may be taken to remove such information when required.

Third-Party Services

Our website may rely on third-party service providers to support operations such as payment processing, analytics, website hosting, customer communications, fraud prevention, and order fulfillment.

Interactions with third-party services may be subject to the terms, policies, and practices of those providers. Customers are encouraged to review relevant information when interacting with external services connected to our website.

Business Transfers

In the event of a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business event, customer information may be transferred as part of the applicable transaction, subject to appropriate confidentiality and legal requirements.

Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect operational, legal, technical, or business developments.

Updated versions become effective upon publication on the website unless otherwise specified. Customers are encouraged to review this Privacy Policy periodically to remain informed about our information practices.