Cancel / Change Order Policy

Last Updated: June 2026

At Microxtra, we understand that customers may occasionally need to modify or cancel an order after it has been placed. Whether you need to correct shipping information, update product selections, or request a cancellation, our team will make reasonable efforts to assist whenever possible.

Because orders are processed quickly to ensure fast delivery, requests to change or cancel an order must be submitted as soon as possible after the order is placed. This policy explains how order modifications and cancellations are handled, the limitations that may apply, and the steps customers should take when requesting assistance.

Requesting an Order Change

Customers may request changes to an order shortly after purchase. Our team will review each request individually and determine whether modifications can be completed before processing or shipment begins.

Examples of order changes that may be requested include:

• Updating the shipping address.
• Correcting billing information.
• Changing customer contact details.
• Adjusting product quantities.
• Changing sizes, colors, or variants.
• Adding or removing items from an order.
• Correcting spelling errors in customer information.

While we strive to accommodate modification requests, changes cannot be guaranteed once fulfillment activities have begun.

Requesting an Order Cancellation

Customers who wish to cancel an order should submit their request as soon as possible after completing their purchase.

Orders may be eligible for cancellation if they have not yet entered processing, packaging, fulfillment, or shipment preparation stages. Once these stages begin, cancellation may no longer be possible.

Our team reviews cancellation requests promptly and will notify customers regarding the status of their request.

Cancellation Eligibility

The examples above are provided for general guidance. Actual eligibility depends on the specific status of an order at the time the request is received.

How to Submit a Request

To request a cancellation or order modification, customers should contact Microxtra as soon as possible using the contact information listed at the end of this policy.

To help us locate and review your order quickly, please include:

• Order number.
• Customer name.
• Email address used during checkout.
• Description of the requested change.
• Any corrected information that should be applied.

Providing complete information helps our team process requests more efficiently and reduces the possibility of delays.

Address Changes

Customers are responsible for ensuring that shipping information entered during checkout is accurate and complete.

If an incorrect shipping address was provided, customers should contact us immediately. We will attempt to update the address before shipment whenever possible.

However, once an order has been transferred to a shipping carrier, address changes may no longer be available. In such cases, customers may need to work directly with the carrier if alternative delivery options are offered.

Microxtra is not responsible for delivery issues resulting from inaccurate or incomplete address information submitted by customers.

Product Changes

Customers may request changes to product selections before order processing is completed. This may include modifications such as:

• Changing dress styles.
• Selecting a different skirt option.
• Updating jacket size or color.
• Adjusting quantities.
• Replacing one item with another available product.

Product modifications are subject to inventory availability and fulfillment status at the time the request is reviewed.

If the requested replacement item is unavailable, our team may discuss alternative options with the customer when appropriate.

Orders Already Shipped

Once an order has been shipped and a tracking number has been assigned, cancellation and modification requests can no longer be processed.

At that stage, ownership of the shipment transfer process has moved to the shipping carrier, and changes to the contents of the order are no longer possible.

Customers who no longer wish to keep an item after delivery may review the applicable Return & Refund Policy for information regarding return eligibility and refund procedures.

Refunds Following Cancellation

If a cancellation request is successfully approved before shipment, any eligible refund will be processed using the original payment method used for the transaction.

Financial institutions and payment providers may require additional processing time before refunded funds become visible within a customer's account.

Refund processing timelines may vary depending on the payment method used and the policies of the payment provider.

Fraud Prevention and Verification

To protect customers and maintain transaction security, certain cancellation or modification requests may require identity verification before changes can be completed.

Microxtra reserves the right to decline requests that appear fraudulent, unauthorized, misleading, or inconsistent with order information on file.

Additional verification may be requested when necessary to ensure the security of customer accounts and transactions.

Policy Updates

Microxtra reserves the right to modify or update this Cancel / Change Order Policy at any time. Updates become effective upon publication on the website unless otherwise stated.

Customers are encouraged to review this policy periodically to remain informed regarding current procedures and requirements.